Hundreds of jobs no longer at risk as company finds new opportunities for impacted workers
- Hundreds of Waitrose customer service jobs no longer at risk of redundancy
- John Lewis Partnership plans to reduce staff at customer service provider Foundever
- Most of the 200 staff working on the Waitrose team were given redundancy notice
- Foundever informed workers they were no longer at risk of redundancy
- Small number of redundancies at team management level
- 100 staff members transferred to other roles within the company
- Objective is to find new internal opportunities for impacted colleagues
- Pleased that many colleagues could stay within the company
- JLP has been contacted for comment
- Superdry co-founder and CEO Julian Dunkerton issues ultimatum to shareholders
Hundreds of Waitrose customer service workers at a key outsourcer that previously faced redundancy are no longer at risk. The John Lewis Partnership, which also owns Waitrose, was reported back in February to be planning to reduce the number of staff it employs at customer service provider Foundever as it looked to streamline costs. According to The Grocer, most of the 200 staff working on the Waitrose team had been given 45 days redundancy notice. However, Foundever is understood to have emailed impacted workers last week to inform them they were “no longer at risk of redundancy” after a period of “natural attrition”. This includes a small number of redundancies at team management level and 100 staff members that had worked on the Waitrose team transferred to elsewhere within the company. Foundever’s objective was to find new internal opportunities for colleagues impacted by the changed structure of the John Lewis team, and they are pleased that many colleagues could stay within the company. JLP has been contacted for comment. Superdry co-founder and CEO Julian Dunkerton issues an ultimatum to shareholders, seeking their support.
Factuality Level: 9
Factuality Justification: The article provides a clear and factual account of the situation regarding the Waitrose customer service workers at Foundever. It presents the information in a straightforward manner without any sensationalism, bias, or irrelevant details. The article is well-researched and accurately reports on the developments regarding the staff members’ job security.
Noise Level: 3
Noise Justification: The article provides relevant information about the situation of Waitrose customer service workers at Foundever, detailing how they are no longer at risk of redundancy. It includes quotes from a Foundever spokeswoman and mentions the transfer of staff within the company. However, the article contains some irrelevant information at the end about Superdry co-founder and chief executive Julian Dunkerton, which is not directly related to the main topic.
Financial Relevance: Yes
Financial Markets Impacted: Waitrose, John Lewis Partnership, Foundever
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Rating Justification: The article pertains to financial topics as it discusses the employment status of customer service workers at Waitrose and the cost-cutting measures of the John Lewis Partnership. However, there is no mention of an extreme event or its impact.
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