UK’s Largest Grocer Struggles with Online Ordering Issues
- Tesco’s website and app experience IT glitch
- Hundreds of customers affected
- Issue started at 10am on Tuesday
- IT teams working to fix the problem
Tesco, the UK’s largest grocer, has encountered another online shopping glitch that left hundreds of customers unable to order groceries through its website and app. The issue began just before 10am on Tuesday, April 1st, as reported by The Standard. According to service status website Downdetector, more than 500 Tesco customers started reporting problems with both the supermarket’s website and app at 9:45am. A spokesperson for the grocery giant stated, ‘We are working hard to fix a technical issue that is temporarily impacting customers using our website and app. We’re sorry for the inconvenience.’ The company has not yet disclosed the cause of the problem or whether it is affecting deliveries. Tesco faced similar issues in February, where items were removed from customer baskets or marked as unavailable. The supermarket is currently seeking comment on the matter.
Factuality Level: 8
Factuality Justification: The article provides accurate and relevant information about Tesco’s website and app issue, citing a reliable source (Downdetector) for the number of affected customers and includes a statement from Tesco regarding the problem. However, it contains some tangential information about WHSmith at the end which is not directly related to the main topic.
Noise Level: 4
Noise Justification: The article provides relevant information about a specific issue with Tesco’s website and app but lacks depth and analysis. It does not explore long-term trends or possibilities, hold powerful people accountable, provide actionable insights, or support its claims with evidence. The mention of WHSmith at the end feels unrelated to the main topic.
Financial Relevance: Yes
Financial Markets Impacted: No
Financial Rating Justification: The article discusses an issue with Tesco’s website and app, which is a financial topic as it affects the operations of a major company in the grocery sector. However, there is no mention of any direct impact on financial markets or specific companies.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no extreme event mentioned in the article and it’s not a major issue for society.
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