Supermarket’s Technical Issue Causes Chaos in Online Ordering System
- Tesco IT glitch causes cancelled deliveries
- Customers frustrated with lack of communication
- Orders up and running by mid-afternoon
- Affected customers contacted directly
- Thousands reported problems on Downdetector website
- Some customers waited hours to find out about cancellations
Tesco customers faced disruptions in their online delivery services due to a technical fault with the supermarket’s IT system on Sunday morning. The issue led to numerous complaints on social media, with many customers describing the experience as chaotic and poorly communicated. According to Downdetector, reports of problems peaked at 09:00, with thousands of users logging issues with Tesco’s service. Despite the technical issue being resolved by mid-afternoon, some customers faced long wait times before learning about their cancelled orders. Tesco has advised affected customers to rebook for future delivery slots and apologized for the inconvenience.
Factuality Level: 8
Factuality Justification: The article provides accurate information about a technical issue with Tesco’s IT system that caused delivery cancellations, includes quotes from Tesco and BBC sources, and explains the steps taken to resolve the problem and communicate with affected customers.
Noise Level: 3
Noise Justification: The article provides relevant information about a specific issue with Tesco’s IT system and its impact on customers, but it could benefit from more in-depth analysis or context about the cause of the problem and potential solutions to prevent similar issues in the future.
Financial Relevance: Yes
Financial Markets Impacted: Tesco’s stock price and reputation
Financial Rating Justification: The article discusses a technical fault with Tesco’s IT system that caused delivery cancellations, which could impact the company’s reputation and potentially affect its financial performance.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no extreme event mentioned in the article.
www.retailsector.co.uk