CMA Blocks JD Sport’s Acquisition of Footasylum Over Competition Concerns
In a blow to JD Sports, the Competition and Markets Authority (CMA) has blocked its acquisition of Footasylum, citing...
customer service
M&S Announces Closure of Distribution Centres, Threatening 700 Jobs
Marks and Spencer plans to close two distribution centers in spring 2021, putting nearly 700 jobs at risk. The...
UK Sportswear Merger Raises Competition Concerns: CMA
In a provisional finding, the UK's Competition and Markets Authority (CMA) warns that JD Sports' £90 million takeover of...
Retail Employee Engagement Dips in January: A Costly Problem for Businesses
In a recent study by EvaluAgent, nearly 30% of retail customer service employees are likely to search for new...
Hays Travel Expands After Acquiring Thomas Cook, Creates 1,500 New Jobs and Apprenticeships
Hays Travel, an independent travel agent, has announced 1,500 new jobs and apprenticeships following its acquisition of Thomas Cook...
Intu Reports 7.7% Drop in Rental Income Amid Challenging First Half, Launches Transformational Strategy
Intu, owner of major shopping centers like Manchester's Trafford Centre and Essex's Lakeside, reports a 7.7% drop in net...
WHSmith Ranks Last in Which? Retail Survey, Specialist Shops Excel
In a recent survey by Which?, WHSmith ranked last among UK high street shops, with customers criticizing its value...
UK Fashion Retail Loyalty: A Growing Challenge for Brands
In a recent study by Ello Media, 42% of UK consumers show no loyalty towards any fashion retailer. Poor...
B&Q Streamlines Management for Enhanced Customer Experience
DIY retailer B&Q plans to enhance customer experience by transferring 1,750 employees to shop floor positions, increasing customer-facing staff...
John Lewis and Waitrose Embrace New Branding with ‘& Partners’
In a historic move, John Lewis and Waitrose have added '& Partners' to their business names, recognizing their 83,000...