Personalization in Retail: Online, In-Store and Customer Service
In-store personalization relies on equipping associates with mobile devices to assist customers immediately, says Dave Bruno from Aptos. Personalized...
customer service
ODP Corp. Introduces AI Assistant for Office Depot and Office Max Employees
In a groundbreaking move, The ODP Corporation, parent company of Office Depot and OfficeMax, has partnered with Uber Direct...
John Lewis Realignment Plan: Job Cuts and Tech Investments for Improved Customer Service
John Lewis plans to cut over 150 jobs as part of a realignment strategy, investing millions into new technology...
John Lewis Revamps Shop Floor Staffing and Technology for Enhanced Customer Service
John Lewis plans to increase shop floor staff as it invests millions into store technology, aiming for a more...
American Golf Partners with Go Outdoors for Store Expansion Strategy
American Golf partners with UK's largest outdoor retailer, Go Outdoors, opening a 3,000 sq ft concession in Gloucester store...
EBay’s AI Investments Enhance Buyer and Seller Experiences
In a recent announcement, eBay revealed its plans to enhance customer experiences using AI technology. The company aims to...
Asda Co-Owner Invests £30m Amid Declining Sales and Criticism
Asda co-owner Mohsin Issa plans to invest £30 million into the supermarket chain, aiming to boost staffing hours and...
Evri Expands Workforce by 9,000 After £2.7bn Sale to Apollo
Evri, recently acquired by private equity firm Apollo, plans to hire 9,000 more staff members in the UK, including...
Waitrose Restructures Head Office to Enhance Customer Service and Store Experience
Waitrose restructures head office team to enhance service standards and availability across stores, now called 'Retail Support Centre'. The...
Ikea Expands Click-and-Collect Network with 100 New Tesco Points
Ikea plans to open 100 more click-and-collect points at Tesco stores across the UK, aiming for improved accessibility for...