Software glitch leaves customers without food orders
- Sainsbury’s CEO apologizes for software glitch affecting online deliveries
- Thousands of customers left without food orders
- Contactless payments impacted by technical glitch
- Customers to receive online voucher as an apology
- New orders can be placed for delivery from Sunday
Sainsbury’s CEO, Simon Roberts, has issued an apology to customers after a software glitch caused contactless payment issues and disrupted online deliveries. Thousands of customers were left without their food orders, leading to complaints about the supermarket’s service. Roberts assured customers that the issue is being addressed and that affected individuals will receive an online voucher as an apology. Sainsbury’s is working to fix the problem and new orders can be placed for delivery from Sunday.
Factuality Level: 8
Factuality Justification: The article provides a factual account of the software glitch that impacted Sainsbury’s contactless payments, leading to disruptions in online deliveries. It includes direct quotes from the CEO apologizing to customers and explaining the situation. The information is presented objectively without sensationalism or bias.
Noise Level: 3
Noise Justification: The article provides relevant information about a software glitch impacting Sainsbury’s contactless payments, leading to thousands of customers without their food orders. It includes statements from the CEO apologizing to customers and explaining the situation. The article also mentions a similar issue with Tesco. However, there is some repetition in the information provided, and the article could benefit from more in-depth analysis or insights into how such glitches can be prevented in the future.
Financial Relevance: Yes
Financial Markets Impacted: Sainsbury’s and Tesco
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Rating Justification: The article pertains to financial topics as it discusses a software glitch that impacted contactless payments for Sainsbury’s and caused delivery cancellations for both Sainsbury’s and Tesco. However, there is no mention of an extreme event or its impact rating.
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