Online Retailers Crack Down on Return Abuse

  • 73% of consumers are concerned about updated return policies
  • ASOS was one of the first retailers to take action against serial returners
  • Barclaycard research showed 41% of retailers consider updating policies for over-orderers
  • OnBuy’s survey involved 1,424 British shoppers
  • 86% check returns section before purchasing
  • 32% admitted to being serial returners
  • 55% return items immediately if unhappy
  • 14% leave it up to a week, 5% at last moment
  • 77% return due to fit issues, 14% damaged/faulty, 5% displeased with service
  • Consumers want hassle-free process, free shipping, and retailer packaging

A recent survey by OnBuy reveals that 73% of consumers are now reconsidering purchases due to stricter return policies. ASOS was the first online retailer to deactivate accounts for suspected serial returners, followed by Barclaycard’s research showing 41% of retailers planning policy updates for over-orderers. The survey included 1,424 UK shoppers and found that 86% check returns sections before buying. 32% admitted to being repeat returners, while 55% immediately return unwanted items. 14% leave it up to a week, 5% at the last moment. Most returns are due to fit issues (77%), damage/faults (14%), or poor customer service (5%). Consumers want hassle-free process, free shipping, and retailer packaging.

Factuality Level: 9
Factuality Justification: The article provides accurate and objective information based on surveys and research conducted by various sources. It presents the findings in a clear and concise manner without any digressions or personal opinions.
Noise Level: 4
Noise Justification: The article provides relevant information about consumer behavior and retailer policies regarding returns. It includes data from surveys and customer preferences. However, it could benefit from more in-depth analysis or discussion of the implications of these trends on the industry and potential solutions for both retailers and consumers.
Financial Relevance: Yes
Financial Markets Impacted: Online retailers and e-commerce companies
Financial Rating Justification: The article discusses consumer behavior related to returns policies and its impact on online shopping, which can affect the financial performance of these companies.
Presence Of Extreme Event: No
Nature Of Extreme Event: Other
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no extreme event mentioned in the article.

Reported publicly: www.retailsector.co.uk