Another Retail Giant Faces Technical Issues

  • M&S website and app went down for several hours on Saturday
  • Third party service provider experienced a technical issue
  • Website was up and running again by 6pm
  • Similar outages occurred at Sainsbury’s and Tesco recently

Mark & Spencer (M&S) has become the latest major retailer to experience an online outage as both its website and app went down for several hours on Saturday. Shoppers were met with a message stating ‘you can’t shop with us right now’. The company confirmed that its website was down from early afternoon but was operational again by 6pm. A M&S spokesperson stated, ‘A third party service provider experienced a technical issue which temporarily affected access to our website and app.’ This follows recent technical glitches at Sainsbury’s and Tesco, where online deliveries were impacted in March. In the first half of this year, M&S posted a 75% rise in profits to £360m.

Factuality Level: 8
Factuality Justification: The article provides accurate and objective information about M&S’s website and app outage, mentions the issue being resolved, and briefly discusses similar issues faced by other retailers like Sainsbury’s and Tesco. It also includes relevant background information on M&S’s financial performance. However, it lacks some details on JD Sports’ request.
Noise Level: 4
Noise Justification: The article provides some relevant information about a recent online outage at M&S and mentions similar issues faced by other retailers like Sainsbury’s and Tesco. However, it lacks in-depth analysis or exploration of the underlying causes and consequences of these technical issues. It also includes unrelated information about JD Sports without providing any context or connection to the main topic.
Financial Relevance: Yes
Financial Markets Impacted: M&S, Sainsbury’s, and Tesco stocks
Financial Rating Justification: The article discusses technical issues affecting major retailers’ websites and their impact on customers, which can affect the companies’ sales and stock prices in financial markets.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: No extreme event mentioned in the text

Reported publicly: www.retailgazette.co.uk