UK Retail Giant Faces Disruption and Pauses Click-and-Collect Services
- M&S suspends all online orders due to cyber attack
- Customers unable to use contactless payments or click-and-collect services
- Retailer taking processes offline to minimize disruption
- Some M&S websites and apps paused
- Stores remain open for customers
- Second major tech issue in a year
Marks & Spencer (M&S) has temporarily halted all online orders following a cyber attack that occurred earlier this week, leaving customers in the UK unable to use contactless payments or click-and-collect services over the Bank holiday weekend. The retailer decided to take some of its processes offline ‘to minimize disruption’ and pause click-and-collect orders from its website. In a statement, M&S said: ‘As part of our proactive management of the incident, we have made the decision to pause taking orders via our UK & Ireland websites and apps and some M&S International operated websites. The M&S product range is available to browse online, and our stores remain open and ready to welcome and serve customers.’ The company has faced another major tech-related issue in the past year when its website and app were taken offline for several hours due to a third-party service failure in May. Customers are currently unable to use gift cards, e-gift cards, or credit receipts as a payment method in store or online.
Factuality Level: 8
Factuality Justification: The article provides accurate and relevant information about M&S’s cyber incident and its impact on online operations without any significant issues such as digressions, misleading information, sensationalism, redundancy, or personal perspective presented as a fact. It also includes quotes from the company and mentions previous tech-related issues.
Noise Level: 3
Noise Justification: The article provides relevant information about M&S’s cyber incident and its impact on online operations but lacks in-depth analysis or actionable insights.
Financial Relevance: Yes
Financial Markets Impacted: No
Financial Rating Justification: The article discusses M&S’s cyber attack impacting its online operations, which may affect the company’s sales and customer experience. It does not directly mention specific financial markets or companies being impacted.
Presence Of Extreme Event: Yes
Nature Of Extreme Event: Technological Disruption (cyber-attacks, major service outages, data breaches, etc.)
Impact Rating Of The Extreme Event: Moderate
Extreme Rating Justification: This rating is based on the temporary halt of online operations and impact on customer services, but no severe consequences or long-term damage reported.
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