Cyber Incident Leaves Stores Struggling to Stock Food Shelves
- M&S stores face empty shelves due to cyberattack
- Online orders paused on app and website since Friday
- Click and collect issues during Easter weekend
- Limited availability in some stores expected for a couple of days
- Normal operations to return by end of the week
- Disruption to Ocado supply chain
- M&S warned about increased cyber threats from remote working last year
Mark & Spencer (M&S) is experiencing empty shelves in some of its stores due to a cyberattack that has also disrupted online orders on its app and website since Friday. The retailer reported ‘pockets of limited availability’ in certain locations, with normal stock levels expected to return within a couple of days. However, it may take until the end of the week for overall operations to resume their usual pace. M&S has also faced disruption to goods supplied to Ocado. Although issues with click and collect payments have been resolved, online orders remain unavailable. The company had previously been warned about increased cyber threats due to remote working and the use of cloud systems.
Factuality Level: 7
Factuality Justification: The article provides accurate and relevant information about M&S’s cyberattack impact on stores and operations, but includes a brief unrelated mention of Ikea’s flagship store opening which may not be directly related to the main topic.
Noise Level: 3
Noise Justification: The article provides relevant information about M&S’s cyberattack and its impact on the company’s operations but also includes an unrelated mention of Ikea opening a new store, which may not be directly related to the main topic.
Financial Relevance: Yes
Financial Markets Impacted: No
Financial Rating Justification: The article discusses the cyberattack on M&S stores causing disruption to their operations, including empty food shelves and issues with online orders. This has an impact on the company’s financial performance and customer experience. However, it does not directly mention any specific financial markets being affected.
Presence Of Extreme Event: Yes
Nature Of Extreme Event: Technological Disruption
Impact Rating Of The Extreme Event: Moderate
Extreme Rating Justification: The article discusses a cyberattack on M&S, causing disruptions in its operations and affecting food shelves, click and collect services, online orders, and supply to Ocado. Although the impact is not catastrophic, it has caused limited availability in some stores and affected their overall operations.
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