Supermarket Faces Tech Challenges Again
- M&S faces cyber incident affecting contactless payments and click-and-collect services
- CEO Stuart Machin apologizes for inconvenience caused
- Retailer assures customers that stores remain open and website/app operate normally
- Limited delays to click-and-collect orders being addressed
- Second major tech issue in a year, following May’s service failure
Mark & Spencer (M&S) has addressed customers after a technical glitch affected contactless payments and click-and-collect services over the Bank holiday weekend. CEO Stuart Machin explained that the company was managing a cyber incident, causing temporary changes in store operations. The retailer’s website and app continued to function normally. M&S apologized for any inconvenience caused and assured customers they would be updated if the situation changed. Shoppers experienced queues in-store, café visits cancellations, and gift card issues. This is the second major tech issue in a year after May’s service failure.
Factuality Level: 8
Factuality Justification: The article provides accurate and relevant information about M&S’s technical glitch, its impact on customers, and the CEO’s response. It also mentions the previous tech issue faced by the company last year. However, it includes a brief mention of Sainsbury’s boss Simon Roberts without providing any context or relevance to the main topic.
Noise Level: 3
Noise Justification: The article provides relevant information about a specific incident that affected M&S customers and their services but lacks in-depth analysis or actionable insights.
Financial Relevance: Yes
Financial Markets Impacted: No
Financial Rating Justification: The article discusses a technical glitch that affected M&S’s contactless payments and click-and-collect services, causing inconvenience to customers. It also mentions the impact on in-store operations and online orders. Although there is no direct mention of financial markets being impacted, it does involve a major retailer and could potentially affect their sales and customer satisfaction.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: No extreme event in the text and not happened in the last 48 hours
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