Retailer Increases Investment in Customer Service
- Marks and Spencer launches recruitment drive for 11,000 new customer assistants
- Additional investment in colleague hours for exceptional customer service
- Christmas colleagues support M&S Food to Order service
- M&S Support Centre colleagues to spend seven days in store each year
- Flexible working patterns available
Marks and Spencer (M&S) has announced it will be hiring over 11,000 new customer assistants to support its stores across the UK during the festive season. The retailer is investing more in colleague hours to deliver exceptional customer service. A customer assistant at M&S is responsible for serving customers on the shop floor and at service points, ensuring shelves are stocked with products and engaging with customers to understand their needs. Christmas colleagues also play an integral role in delivering the new M&S Food to Order service. M&S Support Centre colleagues will spend seven days in store each year to help store colleagues, with four of those days during the lead-up to Christmas. Interested candidates can find flexible working patterns on the company’s careers website.
Factuality Level: 10
Factuality Justification: The article provides accurate information about Marks and Spencer’s plans for hiring new customer assistants during the festive period, details about the role of a customer assistant, and quotes from an operations director at M&S. It is relevant, well-researched, and objective in its reporting.
Noise Level: 3
Noise Justification: The article provides relevant information about Marks and Spencer’s hiring plans for the festive period and their focus on customer service. It also mentions the launch of a new service, Christmas Food to Order. However, it lacks in-depth analysis or exploration of long-term trends or consequences of these decisions.
Financial Relevance: Yes
Financial Markets Impacted: No
Financial Rating Justification: The article discusses Marks and Spencer’s hiring plans for the festive period, which could impact their business operations and potentially affect employee costs, making it financially relevant. However, there is no direct mention of financial markets or specific companies being affected.
Presence Of Extreme Event: No
Nature Of Extreme Event: Other
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: No extreme event mentioned in the text
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