Retail Crime on the Rise: Employees Receive De-escalation Training Amid Increasing Incidents
- John Lewis trains staff to deal with shoplifting violence
- Investment in security and shop staff training
- De-escalation training for employees
- Body cams used to catch offenders
- Shoplifters becoming more violent and brazen
John Lewis is investing in security and shop staff training to tackle shoplifting incidents, with some employees undergoing ‘love bombing’ customer service techniques to deter abuse. Some staff members are also equipped with body cameras to catch offenders. This comes as the Welsh Retail Consortium reports a 30% rise in violence and abuse towards retail workers between 2021 and 2022, with over 850 incidents daily.
Factuality Level: 9
Factuality Justification: The article provides accurate information about John Lewis training its employees to tackle shoplifting and increasing violence towards staff. It cites sources such as an interview with the head of security and statistics from the Welsh Retail Consortium and BRC survey. The information is relevant and objective.
Noise Level: 3
Noise Justification: The article provides relevant information about John Lewis training its employees to tackle shoplifting and increasing violence towards retail staff. It also includes statistics from the Welsh Retail Consortium and BRC survey. However, it could benefit from more analysis or context on the reasons behind the increase in incidents and potential solutions beyond just training.
Financial Relevance: Yes
Financial Markets Impacted: John Lewis
Financial Rating Justification: The article discusses the increase in shoplifting and violence against retail staff, which can impact the financial performance of John Lewis as a company due to potential losses and increased security costs.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no extreme event mentioned in the text.
www.retailsector.co.uk