Retailer faces backlash as online orders are canceled and refunds issued!
- House of Fraser cancels all online orders due to delivery issues.
- Customers will be refunded for undelivered products.
- Recent ownership changes have caused order delays.
- Delivery problems linked to warehouse operator XPO Logistics.
- Sports Direct acquired House of Fraser for £90m, saving jobs and stores.
House of Fraser, the struggling retailer, has made the decision to cancel all online orders and will issue refunds to customers who have not yet received their products. This announcement comes just days after the company reassured customers via Twitter that orders would be delivered as soon as possible. The retailer explained that recent changes in ownership have led to some delays in order processing, and they currently lack a timeline for delivery. The Guardian reports that the root of the issue lies with House of Fraser’s warehouse operator, XPO Logistics, which halted order processing due to a payment dispute. In a statement on Twitter, the company apologized for the inconvenience and confirmed that all customers affected would receive an email in the coming days. Last week, Sports Direct acquired House of Fraser for £90 million, shortly after the department store chain entered administration. This acquisition has helped preserve numerous jobs and stores, as House of Fraser employs around 17,500 people across 59 locations.
Factuality Level: 8
Factuality Justification: The article provides accurate information about House of Fraser cancelling online orders due to warehouse issues and the acquisition by Sports Direct. It is based on multiple sources including a tweet from House of Fraser and a statement from Sports Direct.
Noise Level: 3
Noise Justification: The article provides relevant information about House of Fraser cancelling online orders due to a delivery problem with their warehouse operator and the impact on customers. It also mentions the recent acquisition by Sports Direct. However, it could provide more details on the specifics of the payment dispute and the potential long-term consequences for both companies.
Financial Relevance: Yes
Financial Markets Impacted: House of Fraser, XPO Logistics, Sports Direct
Financial Rating Justification: The article discusses financial issues faced by House of Fraser and its impact on customers, as well as the acquisition deal with Sports Direct which affects the companies’ stocks and operations.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no extreme event mentioned in the article.
www.retailsector.co.uk