Retailer U-turns on charging customers for in-store returns

  • H&M reverses decision on in-store return fee
  • Customers no longer have to pay £1.99 fee for in-store returns
  • Non-members still face online return fee deducted from refund

H&M has reversed its decision to charge a £1.99 processing fee for online returns made in store, as reported by the BBC. Initially, customers were required to pay this fee for both in-store and online returns. However, non-members still face the fee, which will be deducted from their refunds. H&M clarified that the initial information was incorrect and has been amended on its website. The company joins Zara, Boohoo, Uniqlo, and Next in charging for online returns.

Factuality Level: 8
Factuality Justification: The article provides accurate and up-to-date information about H&M’s decision to remove the return fee for in-store returns and clarifies that non-members still face a fee for online returns. It also mentions other retailers with similar policies. The source is cited and the company has been contacted for comment.
Noise Level: 3
Noise Justification: The article provides relevant information about a recent change in H&M’s return policy and clarifies that there will be no fee for in-store returns. However, it could benefit from more context on the broader trend of retailers charging for online returns and potential customer reactions to these fees.
Financial Relevance: Yes
Financial Markets Impacted: H&M’s decision to change its return policy may impact its sales and customer satisfaction, affecting the company’s financial performance.
Financial Rating Justification: This article discusses a change in H&M’s return policy that could potentially affect their sales and customer satisfaction, which is related to financial topics as it involves the company’s operations and revenue.
Presence Of Extreme Event: No
Nature Of Extreme Event: Other
Impact Rating Of The Extreme Event: Minor
Extreme Rating Justification: There is no extreme event mentioned in the article, but H&M’s decision to change its return policy is considered a minor impact as it affects their customers and competes with other retailers who already have similar policies.

Reported publicly: www.retailsector.co.uk