Thousands of Customers Impacted Before School Year Begins

  • Asda apologizes for IT glitch affecting George clothing orders
  • Thousands of customers affected ahead of new school year
  • Money taken from accounts without orders being fulfilled
  • Issues with returning online purchases
  • All orders now fulfilled, no current issues
  • Asda working to resolve problems quickly

Asda has issued an apology after thousands of customers ordering from its George clothing range faced issues due to a botched IT update. Some shoppers reported money being taken from their accounts without receiving orders, while others struggled with returning online purchases. The supermarket upgraded George’s online system as part of its £800m IT project to separate it from former owner Walmart. Asda confirmed that all orders have been fulfilled and there are no current issues, stating they are working to resolve the problems swiftly. This comes after nearly 10,000 workers received incorrect payslips following an HR system upgrade earlier this year.

Factuality Level: 7
Factuality Justification: The article provides accurate and objective information about Asda’s IT issues with its George clothing range and their efforts to resolve them. However, it includes a brief mention of unrelated news about incorrect payslips and JD Sports, which could be considered tangential to the main topic.
Noise Level: 3
Noise Justification: The article provides relevant information about Asda’s IT issues and their impact on customers, but it could benefit from more in-depth analysis of the underlying causes and potential solutions for such problems.
Financial Relevance: Yes
Financial Markets Impacted: Asda customers and Asda’s reputation in financial transactions and customer satisfaction
Financial Rating Justification: The article discusses issues with Asda’s IT system affecting customers’ orders and payments, which can impact their finances and trust in the company.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: Minor
Extreme Rating Justification: There is no extreme event mentioned in the article.

Reported publicly: www.retailgazette.co.uk