Online Grocery Wars Heat Up

  • Waitrose gains market share from Ocado after M&S deal
  • Ocado’s online orders drop by 6,000 in two weeks
  • Waitrose sees 20% increase in online performance
  • Ocado apologizes for delivery issues and implements new measures

Waitrose has reportedly gained market share from its former partner Ocado following the launch of Ocado’s new joint venture with Marks and Spencer. In the first two weeks after the partnership, Ocado’s weekly online orders dropped from 345,000 to 328,000 while Waitrose saw a 20% increase in its online performance by an additional 190,000 orders. This is believed to be due to Ocado’s automated distribution facilities struggling to keep up with demand compared to the ‘store-pick’ model used by chains like Waitrose. Earlier this year, Ocado issued an apology to customers for not meeting delivery demands, which were 10 times higher than usual. The retailer revealed that web traffic increased up to 100 times and contact center inquiries rose 500% since the pandemic started.

Factuality Level: 8
Factuality Justification: The article provides accurate information about Waitrose gaining online market share from Ocado due to issues with Ocado’s automated distribution facilities. It also includes details on the measures taken by Ocado to address the issue and the impact of the pandemic on their operations.
Noise Level: 3
Noise Justification: The article provides relevant information about Waitrose gaining online market share from Ocado due to issues with Ocado’s automated distribution facilities. However, it lacks in-depth analysis and does not explore the long-term consequences or provide actionable insights.
Financial Relevance: Yes
Financial Markets Impacted: Waitrose and Ocado’s stocks
Financial Rating Justification: The article discusses the impact of Ocado’s new joint venture with Marks and Spencer on its online orders, which affects the financial performance of both companies and their respective stocks.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no extreme event mentioned in the text.

Reported publicly: www.retailsector.co.uk