Adapting to Customer Needs and Growing Online Sales
- Marks and Spencer opening a 60,000 sq ft store at British Land’s Giltbrook Retail Park, Nottingham in summer 2020
- First clothing store in South West for 10 years
- Part of M&S’s store transformation plan
- Growing online sales to a third of total sales
- 150 new and existing colleagues to work at Nottingham store
- Recruitment begins spring 2020
- Sacha Berendji: ‘Customers’ shopping habits are changing, so we must adapt’
- Stores remain fundamental to serving customers
Marks and Spencer is opening a new 60,000 sq ft store at British Land’s Giltbrook Retail Park in Nottingham next summer as part of its store transformation plan. This comes after the retailer’s first clothing store in the South West for 10 years. The company aims to grow online sales to a third of total sales, with 70% of orders already collected through its network of over 1,000 stores. Recruitment for Nottingham store begins spring 2020, employing up to 150 colleagues. M&S’s retail operations and property director, Sacha Berendji, emphasizes the importance of adapting to changing customer habits.
Factuality Level: 10
Factuality Justification: The article provides accurate information about Marks and Spencer’s plans for new store openings and their strategy to adapt to changing customer habits. It includes relevant details about the size of the stores, timeline, job opportunities, and the company’s perspective on serving customers.
Noise Level: 3
Noise Justification: The article provides relevant information about Marks and Spencer’s store expansion plans and their focus on adapting to changing customer habits. It also mentions the creation of new jobs. However, it lacks in-depth analysis or exploration of long-term trends or consequences of these decisions.
Financial Relevance: Yes
Financial Markets Impacted: Marks and Spencer’s store expansion plans may impact the retail sector and share prices of related companies.
Financial Rating Justification: The article discusses Marks and Spencer’s new store openings and transformation plan, which can affect the retail industry and potentially influence the stock prices of the company and its competitors.
Presence Of Extreme Event: No
Nature Of Extreme Event: Other
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no mention of an extreme event in the last 48 hours.
www.retailsector.co.uk