Growth Slows as Satisfaction Lags Behind Home Delivery
- UK click-and-collect market to reach £9.8bn by 2023
- Clothing and footwear sector leads click-and-collect spending
- Customer satisfaction with click-and-collect lower than home delivery
- Additional purchases boost importance of click-and-collect
- Growth to slow as services mature
- Store closures and CVAs may limit click-and-collect availability
The UK click-and-collect market is expected to grow 45.8% to reach £9.8bn by 2023, according to GlobalData’s ‘Click & Collect in the UK 2018 – 2023’ report. The clothing and footwear sector dominates click-and-collect spending at 59.9%. Despite extended order cut off times and cost minimization, customer satisfaction lags behind home delivery. Additional purchases drive click-and-collect importance, with 39.2% of customers buying extra items during collection. Food and grocery retailers see higher additional purchases due to low prices and product essentiality. However, only Next offers a competitive click-and-collect proposition like home delivery speed and cost. Retailer store closures and CVAs may limit click-and-collect availability.
Factuality Level: 8
Factuality Justification: The article provides accurate and objective information about the growth of click-and-collect market in the UK, citing a source (GlobalData) and discussing various factors affecting its growth and customer satisfaction. It also includes relevant data and insights from an industry expert.
Noise Level: 3
Noise Justification: The article provides relevant information about the growth and trends in the UK click-and-collect market, but it lacks a deeper analysis or exploration of the consequences of these trends on society or the economy. It also does not offer much actionable insights for readers.
Financial Relevance: Yes
Financial Markets Impacted: The article discusses the growth and impact on multichannel retailers and their strategies related to click-and-collect services.
Financial Rating Justification: The article is financially relevant as it discusses the expected rise in the UK click-and-collect market, which affects retailers’ strategies and potentially impacts their financial performance. It also mentions specific companies like Amazon and ASOS.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: No extreme event mentioned in the article.
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