Supermarket Giant Collaborates to Resolve Payment Problem
- Sainsbury’s faces card payment issue with Visa and Barclays affecting online grocery orders
- Supermarket giant working to resolve the problem
- No direct impact on app or website functionality
- Issue not caused by cyberattack
- Barclays confirms limited technical issue for some customers’ payments
Sainsbury’s is currently dealing with a card payment issue involving Visa and Barclays that has been affecting customers’ ability to make online grocery orders. The supermarket giant is working closely with both companies to resolve the problem, following reports of failed card payments. Sainsbury’s has ruled out a cyberattack as the cause and confirmed that its app and website are functioning normally without any direct impact on shoppers. A spokesperson for Sainsbury’s stated: ‘We’re working with one of our payment providers to resolve a temporary issue processing some payments for our Groceries Online service.’ Visa also confirmed that their systems are operating as usual, while they collaborate with partners to investigate the problem. Barclays acknowledged a limited technical issue impacting specific online orders due for delivery today but assured that card usage in-store and other online purchases made from today are unaffected. Customers should not retry payments during this time. All three companies have been contacted for comment.
Factuality Level: 8
Factuality Justification: The article provides accurate information about the issue with card payments on Sainsbury’s Groceries Online service, quotes from Sainsbury’s, Visa, and Barclays, and does not include any irrelevant or sensational details. It also clarifies that there was no cyberattack involved. However, it could be improved by providing more specific information about the nature of the technical issue and its resolution.
Noise Level: 3
Noise Justification: The article provides relevant information about a specific issue with card payments affecting Sainsbury’s customers and mentions efforts to resolve it. It also includes statements from the involved parties. However, it lacks in-depth analysis or exploration of long-term consequences.
Financial Relevance: Yes
Financial Markets Impacted: No
Financial Rating Justification: The article discusses a temporary issue with card payments made involving card companies Visa and Barclays affecting Sainsbury’s online grocery orders. It does not directly impact financial markets or specific companies, but it is related to financial transactions and could affect customers who use these payment methods.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no extreme event mentioned in the article. The issue with card payments for online grocery orders is being addressed by Sainsbury’s, Visa and Barclays.
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