Retailer Apologizes for Contactless Payments and Click-and-Collect Disruptions
- Marks and Spencer halts online orders due to cyber-attack
- Apology issued to customers for contactless payments and click-and-collect outage
Marks and Spencer has temporarily halted all online orders through its website and apps following a cyber-attack that affected the retailer last week. The company issued an apology to customers after experiencing widespread outages in contactless payments and click-and-collect services.
Factuality Level: 8
Factuality Justification: The article provides accurate information about Marks and Spencer pausing online orders due to a cyber-attack. It is brief but informative and does not contain any irrelevant or misleading details, sensationalism, redundancy, personal opinions, or logical errors.
Noise Level: 6
Noise Justification: The article provides relevant information about a recent event affecting a company, but it lacks depth and analysis. It could benefit from more context or discussion of potential consequences for customers and the company’s operations.
Financial Relevance: Yes
Financial Markets Impacted: No
Financial Rating Justification: The article mentions a cyber-attack on Marks and Spencer, which is a retail company. Although it doesn’t directly impact financial markets, it does pertain to financial topics as it affects the operations of a company.
Presence Of Extreme Event: Yes
Nature Of Extreme Event: h. Technological Disruption
Impact Rating Of The Extreme Event: Moderate
Extreme Rating Justification: This rating is based on the potential disruption to the company’s operations and customer service, as well as the possibility of sensitive data being compromised during the cyber-attack.
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