Customers Stranded as Technical Issues Plague M&S Services
- Marks and Spencer apologizes for technical issues
- Contactless payments and click-and-collect services affected
- Issue occurred during Bank Holiday weekend
- Technical cause undisclosed
- Teams working to restore functionality
Marks and Spencer (M&S) has apologized to its customers after experiencing a widespread outage affecting contactless payments and click-and-collect services over the Bank Holiday weekend. The exact cause of the technical issues remains undisclosed, but the company’s teams are working diligently to restore full functionality. However, M&S has not yet confirmed whether the problem has been fully resolved.
Factuality Level: 8
Factuality Justification: The article provides accurate information about the issue faced by Marks and Spencer and their apology to customers. It is relevant, concise, and does not contain any misleading or sensationalist elements.
Noise Level: 5
Noise Justification: The article reports on a specific issue that affected customers of Marks and Spencer, but it does not provide any in-depth analysis or long-term implications. It is relevant news, but lacks actionable insights or new knowledge for the reader.
Financial Relevance: Yes
Financial Markets Impacted: No
Financial Rating Justification: The article mentions an issue with Marks and Spencer’s payment and click-and-collect services, which could potentially impact their sales and customer satisfaction. This is a financial topic as it affects the company’s operations and customer experience.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no extreme event mentioned in the article, as it only discusses a temporary technical issue with Marks and Spencer’s services.
www.retailsector.co.uk