70% of retail workers report worsening abuse from customers amid cost-of-living crisis

  • 70% of retail workers report an increase in customer abuse over the past two years
  • Retail Trust shares data on rising customer aggression due to cost of living crisis
  • 71% of customers admit to losing their temper with staff
  • 62% of shoppers frustrated by rising prices
  • Institute of Customer Service reports 40% considering leaving the industry

A recent survey by the Retail Trust has revealed that the cost of living crisis is leading to an increase in customer abuse towards retail staff. The study found that 70% of retail workers have experienced a rise in abuse over the past two years, with 71% of customers admitting to losing their temper at staff. Rising prices are causing frustration for both employees and customers alike, with 62% of shoppers citing this as a reason for their anger. The Institute of Customer Service reports that more than 40% of people they spoke to are considering leaving the industry. In response to these findings, Paul Cheema, a shopkeeper, stated that while prices are beyond staff control, there is no need to take out anger on them.

Factuality Level: 8
Factuality Justification: The article provides accurate and relevant information about the increase in abuse towards retail staff due to the cost of living crisis, citing statistics from Retail Trust and Institute of Customer Service. It also includes a quote from a shopkeeper that supports the issue. However, it could be improved by providing more context on the new laws mentioned in June.
Noise Level: 4
Noise Justification: The article provides relevant information about the increase in abuse towards retail staff due to the cost of living crisis and includes statistics from a survey. However, it could benefit from more analysis or context on why this is happening and potential solutions to address the issue.
Financial Relevance: Yes
Financial Markets Impacted: The cost of living crisis impacts retail companies and their employees.
Financial Rating Justification: The article discusses the impact of the cost of living crisis on retail staff and customers, which can affect the financial performance and operations of retail companies.
Presence Of Extreme Event: No
Nature Of Extreme Event: No
Impact Rating Of The Extreme Event: No
Extreme Rating Justification: There is no mention of an extreme event in the last 48 hours.

Reported publicly: www.retailsector.co.uk